Privacy Policy

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

Thank you for choosing RUDRA TECHNOSURF PVT LTD for your internet service needs. We strive to provide reliable and high-quality services to our customers. This refund policy outlines the terms and conditions under which refunds may be issued.

1. Refund Eligibility:
- Refunds will only be considered under the following circumstances:
- Service Outages: If there is a prolonged and widespread service outage affecting a significant number of customers.
- Failure to Provide Services: If RUDRA TECHNOSURF PVT LTD fails to provide the agreed-upon services as per the terms of the service agreement.
- Termination of Services: If services are terminated by RUDRA TECHNOSURF PVT LTD without cause, and the customer has not violated the terms of service.

2. Refund Request Procedure:
- Customers must submit a refund request through RUDRA TECHNOSURF PVT LTD's customer support channels within 7 days of experiencing the issue.
- The refund request must include relevant details, such as the account holder's name, account number, a description of the issue, and any supporting documentation.

3. Refund Processing:
- Refunds will be processed within 90 to 120 days of receiving a valid refund request.
- Refunds will be issued using the original payment method used by the customer.

4. Non-Refundable Fees:
- Certain fees, such as installation fees, equipment fees, or overdue payments, are non-refundable.

5. Service Termination:
- Refunds will not be provided if the customer terminates services voluntarily or violates the terms of the service agreement.

6. Changes to the Refund Policy:
- RUDRA TECHNOSURF PVT LTD reserves the right to modify or update this refund policy at any time. Customers will be notified of any changes through the RUDRA TECHNOSURF PVT LTD website or other communication channels.

Contact Information:
- For refund inquiries or assistance, please contact RUDRA TECHNOSURF PVT LTD customer support at support@rudra,technology.

By using RUDRA TECHNOSURF PVT LTD's services, you agree to abide by the terms and conditions outlined in this refund policy.

98,Shukan Mall, Opp CIMS Hospital, Science city road, Sola, Ahmedabad.